At FlashWaxDetail, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help with clear and fair return and refund policies.
1. Eligibility for Returns
You may request a return if:
The product was received damaged, defective, or incorrect.
The return request is made within 3daysof delivery.
The product is unused, unopened, and in original packaging.
Note: Used or opened car care products (e.g. polish, shampoo,) are not eligiblefor return.
2. Non-Returnable Items
The following items cannot be returned:
Products bought on sale or with discount coupons
Opened or used car care liquids
Custom or personalized items
Apparel that has been worn or washed
3. Refund Process
Once your return is received and inspected, we will:
Approve or reject the return within 3-5 business days
If approved, issue a refund to your original payment method within 5-7 business days
You will receive a confirmation email once the refund is processed.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, email us at support@flashwax.shopwith a photo of the damaged item and your order number.
5. Return Shipping
If the return is due to our error (defective/damaged product), we will provide a prepaid return label.
For other return reasons (change of mind, wrong size), the customer is responsible for return shipping costs.
All returns must be sent to our warehouse: FlashWaxDetail
6. Cancellations
Orders can be cancelled within 6 hoursof purchase. After this window, cancellation may not be possible as items might already be processed or shipped.
